EASY RETURNS & EXCHANGES - We offer a "30-Day Money Back Guarantee". You have 30 days from the date of purchase to return any of our products for a full refund or exchange for a different size. Products must still be in new and resalable condition without any physical damage, stains, etc. We suggest upon arrival of your gear you ensure proper fit. For packs, it is beneficial to fit it properly, load it with some gear and assure it is comfortable, fits properly, and meets your expectations before taking it into the field. WARRANTY - Stone Glacier products have a lifetime warranty against defects in material and workmanship. Any issues associated with normal wear and tear can be repaired at a minimal and reasonable charge. Please call or email us for any clarification about warranty related issues.